Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management
- Change Management overview
- What are changes?
- When should I use Change Management instead of Request Management?
- Priority, impact, and urgency
- Change categorization
- Hover-over forms for change records
- Managing approvals in Change Management
- Message Group Definition record
- Default change categories
- Managing Change Management messages
- Managing events
- Managing alerts
- Change workflows
- Change identifiers
- Time and date stamps
- Assessment capability
- Change prioritization
- Change scheduling
- Change records and CIs
- Role-based authorization
- Change notification and escalation
- Change Management Audit trail
- Change archival
- Change Access Control
- Management reports generation
- Change Management Audit trail
- Release Management
- Change Management user roles
- Change Management workflows and user tasks
- Change Management administration
- Change Management configuration
- Security
- Change Management overview
Change Management overview
All changes to the Service Portfolio or service catalog are implemented through Change Management and the changes that are managed by the Service Transition life cycle stage are defined and agreed. Standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change-related incidents on business continuity, service quality and re-work.
To be effective, Change Management requires the following input:
- Policy and strategies for change and release
- Request for change
- Change proposal
- Plans (change, transition, release, deployment, test, evaluation, and rendition)
- Current change schedule and projected service outage (PSO)
- Current assets or configuration items
- As-planned configuration baseline
- Test results, test report, and evaluation report
All updates to changes and releases are recorded against service assets and/or configuration items in the Configuration Management System.
Related topics
What are changes?
Priority, impact, and urgency
Hover-over forms for change records
