Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Approve, deny, or retract a change
You can approve or deny a change that is pending approval only if you are a member of the necessary approval group and you are assigned the appropriate Change Management user profile. You can also retract a change that has been previously approved or denied, if you are unwilling to commit resources or know of technical incidents that affect the request.
To process a change approval request, follow these steps:
- From your To Do Queue, select Change from the Queue list and then select Awaiting My Approval from the View list.
- Click to open the change request you want to approve.
- Open the Approvals section to determine which approvals are required. The Current Approvals form lists the approval type and approval status.
- Double-click Approval in the Approval Type field to learn which approval group is assigned this approval type. When a change request requires more than one approval, the approvals must occur in the order listed in the Sequence column.
- Review the change information and determine how you will process the approval request.
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To approve a change, click Approve.
Service Manager changes the Approval Status to approved, and the Change Manager updates the change and passes it to the Change Coordinator for implementation.
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To deny a change, click Deny. Type the reason you are denying the change, and then click OK.
Service Manager changes the Approval Status to denied, and no further approvals are possible until the denial is retracted.
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To retract a change, click Retract. Type the reason you are retracting the change, and then click OK.
Service Manager changes the Approval Status to pending, and the change request requires a new approval cycle to progress.
Note Select Retract to remove a previous approval or denial and reset the change request to pending.
Related topics
Change Management overview
Managing approvals in Change Management
Approval options in Change Management
More Actions menu
