Process a successful change implementation

After you verify that a change is successfully implemented in the production environment, you can trigger the configuration management process to update the Configuration Management System (CMS) data model for the affected configuration item (CI).

To process a successful change implementation, follow these steps:

1. Click Change Management  > Task Queue.
2. Select Change Task from the Queue list and Open Change Tasks Assigned to My Group from the View list.
3. Find the change implementation tasks for implementing the change and performing a production test. Use search or advanced search to find one or more records.
4. Double-click the records to open them.

5. Verify that the change tasks were completed successfully.

   • If the change implementation was successful, go on to the next step.
   • If the change implementation caused a severe disruption in the production environment, activate the remediation plan by creating change implementation tasks to execute a fall back scenario. Assign the tasks to the responsible Change Analyst.
6. Update the Change form description with the implementation remarks.

7. Create a change implementation task requesting an update to the CMS data model, and assign it to the responsible Configuration Manager.

   When all tasks are complete and the CI changes are registered in the CMS, Service Manager automatically moves the phase from Change Implementation to Change Evaluation and Closure.

Validate a change task
Process an unsuccessful change implementation
Create a change task
Example: Search for a record

Coordinate change implementation (ST 2.5)