Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Schedule a change implementation
When a change is approved, it moves to the Coordinate Change Implementation phase and you can schedule it for implementation.
To schedule a change implementation, follow these steps:
- Click Change Management > Change Queue.
- Expand Phase: Change Implementation in the record list.
- Find the change request you want to schedule. Use search or advanced search to find one or more records.
- Double-click to open a record.
- In the Change Details section, review the Planned Start and Planned End dates established in the Change Assessment and Planning phase and update the dates if necessary.
- Determine whether the change needs to be implemented using Release and Deployment Management, due to a change in the Definitive Media Library (DML). If so, click the Release Management check box. Service Manager adds the change to the Release Management queue. After Release Management completes the release package, the change is returned to the Change Management process.
- After you schedule the change implementation, you can create tasks for building, testing, and implementing the change.
Create a change task
Example: Search for a record
