Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Group records
A group in Request Management represents a collection of operators who share a common set of responsibilities. Group definitions specify two divisions within the group: members (formerly reviewers), and approvers. Approvers have approval authority and receive approval information associated with this group. They are a subset of the member group; it is possible for all members to be approvers.
One of the primary purposes for groups is to ensure dissemination of system messages to relevant parties. Member groups or Approval groups may be listed in the ocmevents record. If these groups are not also listed in the group record, they will not receive messages. The individuals of a group have the same authority as identified in their profile, but they do not receive messages.
An operator’s authority depends on the operator profile; whether an operator receives messages depends on membership in the group record.
