Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Master catalog categories
Master catalog categories provide a bundled approach to ordering from the catalog that combine related categories and line items. For example, you can add labor to more than one master category so that it is not overlooked and does not create delays if it is requested too late.
Master catalog categories and line items are displayed directly after the quote categories. For example, when you select quote category Customer Procurement Requests, Service Manager displays the Master Catalog.
The master catalog categories combine related items and services. For example, select Computers & Related for the following item types and services:
- Computer Accessories
- Desktop Computers
- Handheld and PDAs
- Hardware Requests
- Request Hardware Upgrades
- Installation Services
- Individual Monitors
- Notebook Computers
If you want a computer monitor only, click Individual Monitors.
The summary of New Employee Setup includes furniture, computer equipment, installation services, and everything needed for a new employee. You can add items to, or take them away from, your order as your needs change.
Related topics
