Use > Request Management > Request Management user tasks > Service Request Provisioning

Service Request Provisioning (SO 3.3)

In the Service Request Provisioning process, the Service Request Analyst identifies which Service Request Group/s is best able to fulfil the Service Request. This step can also be performed by Service Manager. The tool can automatically assign records to the appropriate group based on the record’s categorization. After that, Service Request Provisioning tasks are created for the group to fulfil.

For more information on this process, refer to Service Manager Processes and Best Practices.

Related topics

Request Management overview

Request Management workflows and user tasks
Processes and Best Practices