Use > Request Management > Request Management user tasks > Service Request Validation and Closure (SO 3.4)

Service Request Validation and Closure (SO 3.4)

After a Service Request is approved and fulfilled, the Service Request Analyst starts to review, validate, and then close the request. A Service Request can be closed when the Service Request Analyst finishes one of the following tasks:

  • Notify the Requester the rejection reason, if the Service Request is abandoned and rejected.
  • Notify the Requester that the Service Request will be handled by IT development after validating the Service Request for a new service.
  • Check with the Service Requester that the Service Request is successfully fulfilled.
  • Log a incident for the Requester if the Service Request is not successful.

For more information on this process, refer to Service Manager Processes and Best Practices.

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Processes and Best Practices