Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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View approval type group options
Applies to User Roles:
All roles except Self-Service User
To view Approval Type group options:
- Click Request Management > Quotes > Search Quotes or Quote Queue and then click Search to open an existing quote record.
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Open the Approvals section.
- In the Current Approvals subsection, double-click an Approval Type group whose group options you want to view. The Approval form opens.
- Do one of the following:
- If the approval type has a status of pending, go to the Currently Pending Approvals area, and click a group listed in the Group/Operator Name field.
- If the approval type has a status of approved or denied, go to the
- Click More or the More Actions icon, and then select Override to view the options.
Related topics
Approvals in Request Management
Approval type group options
Using approvals
Approval definitions
