Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Check license usage
For capacity planning, check your license usage in the following ways.
Monitor the license usage by the stathistory dbdict
Generate a Service Manager License report, especially during peak hours, and analyze the usage patterns and trends in order to prepare for any needed license increases.
Tracking of USER and SYSTEM connections in stathistory
User connections and system connections are tracked in the stathistory table. The following table provides an example.
|
Name |
Exact Time |
Value |
Month |
Day |
Year |
|---|---|---|---|---|---|
|
Connected System Processes |
09/04/16 06:22:51 |
23 |
9 |
4 |
2016 |
|
Connected Users |
09/04/16 06:22:51 |
1292 |
9 |
4 |
2016 |
Two schedule records come with the out-of-box installation:
- Count USER Connections
- Count SYSTEM Connections
Tip If you do not need this information, rename the class field of these schedule records to “agentDISABLED” to assign them for processing to the nonexistent background scheduler “agentDISABLED”. This removes the execution of processes() function which queries information from all servlets over the network.
Tracking of module license usage in stathistory
Module licenses are tracked by updating stathistory during the login process of each session.
The following table provides an example of a record list.
|
Name |
Exact Time |
Value |
Month |
Day |
Year |
|---|---|---|---|---|---|
|
Asset Contract Management - Floating |
09/02/16 14:17:51 |
1 |
9 |
2 |
2016 |
|
Change Management - Floating |
09/02/16 14:17:50 |
213 |
9 |
2 |
2016 |
|
Incident Management - Floating |
09/02/16 14:17:51 |
987 |
9 |
2 |
2016 |
|
Knowledge Management - Floating |
09/02/16 14:17:51 |
1131 |
9 |
2 |
2016 |
|
Problem Management - Floating |
09/02/16 14:17:51 |
312 |
9 |
2 |
2016 |
|
Request Management - Floating |
09/02/16 14:17:51 |
25 |
9 |
2 |
2016 |
|
Service Desk - Floating |
09/02/16 14:17:51 |
1292 |
9 |
2 |
2016 |
|
SLA - Floating |
09/02/16 14:17:51 |
1292 |
9 |
2 |
2016 |
|
Smart Analytics - Floating |
09/02/16 14:17:51 |
1292 |
9 |
2 |
2016 |
Tip If you do not need this information, enable the Disable application license tracking option in System Information record to stop these schedule records from running by moving their expiration time far into the future.
Monitor license usage in Micro Focus Usage Hub
An alternative to frequent execution of the license report is the integration with Micro Focus Usage Hub (Usage Hub), which is supported since Service Manager 9.50. Usage Hub enables you to view license information and usage across all your Micro Focus Software products and solutions that use the AutoPass licensing module.
To learn more about and download Usage Hub, visit the following URL:
https://marketplace.microfocus.com/itom/content/usage-hub
Related topics
