Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Controlling user access and security
- Micro Focus proprietary records
- Ongoing maintenance
- Environment record
- Application profiles
- Approval delegation
- User roles
- Capability word model
- Operator passwords
- License tracking
- Folder entitlement
Service Manager tracks floating and named licenses on the application level for reporting purposes.
The logon process determines which applications are authorized for each user, allocates a floating or named license for the duration of the session, and records usage information in the stathistory file. When the user logs out or ends the session, Service Manager deallocates the license. Because Service Manager tracks the highest daily license usage for each application, administrators can use this information to determine how many licenses are being used and when peak usage times occur. They can enable or disable user license tracking at any time.
The license tracking feature tracks the named and floating licenses on an application basis. Service Manager refreshes the license usage information whenever the user logs out, or the session terminates by inactivity or administrator action.
Service Manager calculates license usage for all types of client connections, including SOAP, Web Services, REST, and SCAuto. The calculation is based on the number of login user names and the number of client IP addresses. For example:
- Two sessions that use the same login user name and two different client IP addresses consume two licenses.
- Two sessions that use the same login user name and the same client IP address consume one license.
- Two sessions that use two different login user names consume two licenses.
The following applications monitor licenses:
- Contract Management
- Change Management
- Incident Management
- Configuration Management
- Problem Management
- Service Desk
- Knowledge Management
- Service Level Management
- Smart Analytics
The Database Administrator can enable and disable the application license tracking feature. Service Manager applications contain logic to ensure license usage accuracy.
1. License count covers all sorts of usages, including SOAP/WS/REST/SCAUTO.
2. The license count the login user name and client IP:
Two sessions with the same login user name from different client IP will spend two counts,
Two sessions with the same login user name from the same client IP will spend only one count.
Of course two different login user names will spend two counts.
Named users for applications
System information record
Profile fields for Change Management license tracking
Profile fields for Contract Management license tracking
Profile fields for Configuration Management license tracking
Profile fields for Incident Management license tracking
Profile fields for Problem Management license tracking
Profile fields for Request Management license tracking
Profile fields for Service Desk license tracking