Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Administer > Application setup > Controlling user access and security > License tracking > License types

License types

There are two types of licenses: login licenses (named or floating, which only control initial logins), and application licenses (which control access to individual modules).

License type	Description
Login licenses	Control initial logins: Floating: Users are not on the Named user list for the application and they have update capabilities. Named: Users are on the Named user list for the application and they have update capabilities.
Application licenses	Control access to individual modules. Logging in as any user with update capacity for an application consumes a license for that application. Update capacity includes permission to add, update, or delete any record associated with the application.

License type

Description

Control initial logins:

Floating: Users are not on the Named user list for the application and they have update capabilities.
Named: Users are on the Named user list for the application and they have update capabilities.

Application licenses

Control access to individual modules.

Logging in as any user with update capacity for an application consumes a license for that application. Update capacity includes permission to add, update, or delete any record associated with the application.

Login licenses are tightly controlled so that the product will not allow you to log in if you exceed your login licenses. Application licenses are lightly controlled, and you can exceed the licenses with only a warning message.

If the Named Application field in the operator record is empty and the operator logging in is a Named user, the user will consume one named login license and floating licenses for application license. If the Named Application field in the operator record is only filled with, for example, Incident Management, the same user will consume one named login license, one floating license for each other application/module, and one named license for the Incident Management application/module. In other words, by default the Application Licenses are floating licenses regardless of whether the operator is a named or floating user.

Login licensing has been separated from Module licensing to provide more flexibility. It is possible to change the default behavior to ensure the Named user consumes a Named license, instead of a Floating license for the Modules. To do so, follow these steps: