Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Profile fields for Incident Management license tracking
Users who have the capability to update records in Incident Management will consume either a Floating or Named license. Service Manager tracks these licenses for reporting purposes.
Users who have update capabilities for any of the following fields in the Incident Management security profile (pmenv) will consume an Incident Management license:
| Label | Field Name |
|---|---|
| New | new |
| Close | close |
| Update | update |
| Inactivate | inactivate |
| Mass inactivate | mass.inactivate |
| Reopen | reopen |
| Can suspend | suspend |
| Can unsuspend | unsuspend |
Related topics
License tracking
Named users
Named users for applications
Stathistory table
Self-service licenses
Determine the number of named users available
Make an individual operator a named user
Define named users for applications
Generate a user license report
View the stathistory table
License types
Profile fields for Contract Management license tracking
Profile fields for Change Management license tracking
Profile fields for Configuration Management license tracking
Profile fields for Problem Management license tracking
Profile fields for Request Management license tracking
Profile fields for Service Level Management license tracking
Profile fields for Service Desk license tracking
