Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word
|Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
You can specify that the search results contain a specific phrase.
"cat food" (quotation marks)
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic
|Topics that do not contain a specific word or phrase
|Topics that contain one string and do not contain another
cat ^ mouse
|A combination of search types
( ) parentheses
Using the web client in accessible mode
You can use Service Manager in the web client’s accessible mode if you log in by using an accessible URL. The following table describes how to use Service Manager in accessible mode.
To move the focus into a field, press the Tab key until it reaches that field.
To return the focus to the previous location, press Shift+Tab.
Note: On some forms, there may be fields that are not displayed. In this case, tabbing does move focus to the invisible field until you press the Tab key again.
|To select text, use the standard operating system keystrokes.
|Service Manager buttons
To access the Service Manager button actions, press Enter when the focus is on the button.
Alternatively, use the Service Manager keyboard shortcuts or web client keyboard shortcuts.
To tab to the next text area, press the Tab key in Internet Explorer or Shift+Tab in Firefox.
To tab to the previous text area, press Shift+Tab.
Use the Tab key to navigate between collapsible group titles.
When the group title you want is in focus, press Enter to expand the group.
|To change the value of a checkbox, move the focus to that checkbox and press Space.
|To select a radio button from a group of buttons, press the Tab key to until the focus is on one of the radio buttons. Then press the Left/Right Arrows until the focus is on the one that you want to select.
|Detail tab headers
|You can only shift the focus to the header of an active tab. When the focus is on the header of an active tab, you can use Left/Right Arrows to switch to other tabs.