Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
The web client offers the same basic features as the Windows client, but provides a different look and feel, tree view navigation, and other features.
The web client is the only Service Manager client that runs on a non-Windows platform. The web client supports accessibility and meets Section 508 requirements. For more information, see Accessibility.
Web client setting requirements
Verify the following before using your web client.
- Enable cookies.
- Enable pop-ups in all browser versions. You may need to add the Service Manager URL to the browser exception list.
- To use the graphical workflow feature, install the Java plug-in according to the instructions in Install the Service Manager Web Tier.
Verify that your browser version is compatible by checking the Service Manager product Support Matrix on the Micro Focus Support website.
- The web client does not support multiple logins. Therefore, you should ensure that you only log on to Service Manager once in your browser, as browser sessions are not independent and multiple logins result in unpredictable system responses.
- Do not use the buttons (such as Refresh, Back, and Forward) on your browser toolbar or their keyboard shortcuts (such as Ctrl+R, Ctrl+Left, and Ctrl+Right) to perform Service Manager actions. Instead, use the buttons on the Service Manager interface, as described in List and detail toolbars.
Windows client features
Differences between the Windows and web clients
Client differences: System Navigator
Accessing Service Manager