Get started > Editing records > Fields > View field help

View Field Help

Applies to User roles:

All roles

Field Help can help you understand the use and function of each field or control on a form.

Note In the web client, make sure the disableKeyHelp parameter is set to false before you view Field Help.

To view Field Help, follow these steps:

  1. Insert the cursor in a field or click a control (such as a check box) on the form.
  2. Perform one of the following actions:
    • In the Windows client, press Ctrl+H.
    • In the web client, press F1 or Shift + F1.

Service Manager displays the help information for the current field or control. "No description" is displayed if no help text is available.

Note Service Manager also displays the file name, format name, and field name of the current field or control, if one of the following conditions is fulfilled:

  • In the Windows client, the “Show context-sensitive help debug information” preference is enabled.

  • In the Web client, “viewcontexthelp=true” is appended to the URL before you log in. The “viewcontexthelp” is only supported in Power User view (

You can use such information to add or edit a field help record, or add a stored query using certain field names.

Related topics

Field help editor
Stored queries

Show context–sensitive help debug information
Add or edit help records
Add a stored query