Business service groups

A business service group collects information about all resources that support an enterprise business service. The group lists the Configuration Items (CIs), documents, resources, service level agreements (SLAs), and other components. A business service group can contain:

  • One or more SLAs
  • Owners, such as a Change Manager or a Problem Manager
  • CIs that have hierarchical relationships with other CIs

The CIs in a business service group are usually subject to change control.

Related topics

Business service group attributes
Configuration Management overview

Add a business service CI record
Update a business services CI record