Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Importing records
- Import descriptor records
- Load error messages and notifications
- Unload files
- Add an import descriptor record
- Import a character-delimited text file
- Import a fixed-width text file
- Load an unload file
- Schedule the importing of records using an import descriptor record
- Schedule the loading of an unload file
- View the contents of an unload file
Import descriptor records
You can create an import descriptor record to define the rules for importing data from external files into Service Manager. Each import descriptor record describes the following information:
- The external file source
- The internal destination table
- The format used to identify fields in the imported file
- Fixed-width fields
- Character-delimited fields
- The rules for handling duplicate records
- Ignore duplicate records
- Replace duplicate records
- Update duplicate records
- The optional Format Control record to apply
- The names of destination fields for import records
- The date format to use
- The number of elements from an array to import
Note: You cannot import the database dictionary definition of fields from an external file. To import database dictionary field definitions, you must use the native Service Manager unload format.
When you create an import descriptor record, Service Manager validates the records in the external file against the Service Manager database dictionary.
If the validation is unsuccessful, Service Manager displays the message:
You can click on the warning message to see the reasons why the data validation failed. Although Service Manager enables you to save an invalid import description record, you cannot use this record to import data. You must correct any validation errors before importing data. After Service Manager validates the file, it imports one record for each entry in the external file.
Add an import descriptor record
Import a character-delimited text file
Import a fixed-width text file
Load an unload file
Schedule the importing of records using an import descriptor record
Schedule the loading of an unload file
View the contents of an unload file