Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Template mass update and required fields
Template mass update processes one record at a time, updating the record with the values that you enter in the template form. If a record is missing required fields, then Service Manager asks for the missing field(s), one at a time.
For example, the change queue tasks out-of-box are missing required fields Initial Impact Assessment and Urgency. When you use template mass update to modify these records and you do not enter a value for Initial Impact Assessment and Urgency, Service Manager displays "The Initial Impact Assessment is required". This message pertains to the present record that is being updated. If you enter an Initial Impact Assessment in the template form, then Service Manager prompts you for the missing Urgency for that record.
If there are three out-of-box change queue task records to modify using template mass update, and the second and third records are missing two required fields (for example, the Initial Impact Assessment and Urgency field values) and you enter a new Downtime End in the template form, Service Manager responds by:
- Updating the value of the Downtime End field you entered in the first record.
- Prompting for the missing field(s) for each record. When the Initial Impact Assessment and Urgency field values are entered in the template form, the second record is updated with the Downtime End, Initial Impact Assessment, and Urgency.
- Prompting for the missing fields for the next record. When the Initial Impact Assessment and Urgency are added to the template, the third record is updated with the Downtime End, Initial Impact Assessment, and Urgency.
In summary, the data you originally added, the Downtime End, is never lost. The third record might have a different Initial Impact Assessment and Urgency from the second record, and since you entered no Initial Impact Assessment and Urgency in the template at first, Service Manager asks you for the Initial Impact Assessment and Urgency for the second and for the third record, one at a time.
Related topics
