Use > Incident Management > Incident Management overview > Incident Audit Trail > Incident Logging: Templates and Related Incidents

Incident logging: templates and related incidents

You can quickly create a new Incident record by copying an existing Incident record, or by applying templates. The Service Manager template functionality allows authorized users to create templates for common tasks in the Service Desk, Incident, and Change Management modules. Templates include predefined information for some or all fields of a record. A user can create an Incident record and apply a template, which can automatically fill in some or all fields of the record to save the user's effort.

Apply a template to complete an incident

Create a template to complete incident records

Duplicate an existing record