Alerts and calendars

The clocks that manage alerts do not need to run on a 24-hour schedule. By default, all alert clocks run on a 24-hour, seven-days-a-week schedule. However, you can override the 24-hour schedule with a different calendar for a Deadline Alert group that is available fewer hours a day, or fewer days a week. Then the alert clocks for that group run only during the duty hours defined by the associated calendar. For example, if your employees work from 9 am to 5 pm, you can set the alert clocks to run only during these hours.

Related topics

Incident Management overview
Incident Management administrator tasks
Incident Management summary link records
Incident Management contract management records
Alerts and escalation
Reassignment alert groups
Incident Management and service level agreements