Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Alerts and calendars
The clocks that manage alerts do not need to run on a 24-hour schedule. By default, all alert clocks run on a 24-hour, seven-days-a-week schedule. However, you can override the 24-hour schedule with a different calendar for a Deadline Alert group that is available fewer hours a day, or fewer days a week. Then the alert clocks for that group run only during the duty hours defined by the associated calendar. For example, if your employees work from 9 am to 5 pm, you can set the alert clocks to run only during these hours.
Related topics
Incident Management overview
Incident Management administrator tasks
Incident Management summary link records
Incident Management contract management records
Alerts and escalation
Reassignment alert groups
Incident Management and service level agreements
