Use > Incident Management > Incident Management overview > Incident Management summary link records

Incident Management summary link records

Summary links associate fields in one file or form with other records and other files. For example, there is a special link record, build.problem.summary2, used to copy information from the problem record in the rootcause table to the incident record in the probsummary table whenever the appropriate problem record is updated. This link record uses the $pfile variable in place of the normal $File variable when building expressions. It processes expressions after copying the fields rather than before as in normal link processing.

The Fill and Find functions also use summary links.

Related topics

Incident Management administrator tasks
Incident Management contract management records
Incident Management and service level agreements