Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Install Crystal Reports for use with Service Manager
You can use Crystal Reports to view, update, and develop new reports with Service Manager.
Follow these steps to install Crystal Reports 2013 SP3 for use with Service Manager:
- If Crystal Reports 2008 with or without SP1 or SP3 has been installed before, use Uninstall or change a program from the Windows Control Panel to uninstall Crystal Reports 2008 with the service packs and all associated Language Packs.
- Make sure that the Service Manager ODBC Driver is installed.
- Log in to the Windows server as a user with local administrator privileges.
- Extract the reports package file into the appropriate drive of the server.
- Navigate to the \Reporting\CrystalReports directory.
-
Right-click SilentInstall.bat and then select Run as administrator.
The installation wizard starts.
- Restart your computer when the installation is complete. You must restart your computer before opening Crystal Reports 2013.
- Start the legacy listener.
