Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Start the legacy listener
For a UNIX server, perform the following steps:
- Navigate to <Service Manager installation path>\Server\legacyintegration\RUN.
- Run the scstart script.
For a Windows server, perform the following steps:
-
From the Windows Start menu, select Control Panel > Administrative Tools > Services. select the service that you installed when you set up the legacy listener, and then click Start.
You can start the listener as an application rather than as a service. To do so, go to the <Service Manager installation path>\Server\ LegacyIntegration\RUN directory and run the following command using the Windows command prompt:
scenter -listener:<port number> -RPCReadOnly. - Verify that the ODBC driver can connect. To test the connection, use any ODBC query tool. For example, in Excel, open: Data > Get External Data > New Database Query. Select the ServiceCenter ODBC driver as your data source. If it connects, it displays the Service Manager tables.
RPC read-only mode parameter
You must start a legacy listener with the RPC read-only mode parameter. This parameter allows a Service Manager server to connect to a Service Manager database without interfering with the Service Manager server (it does not create a system lock).
The RPC read-only parameter prevents Service Manager clients (Windows, web tier, and web services) from connecting to the Service Manager server. The only connections the ServiceCenter 6.2 RPCReadOnlyMode listener accepts are connections from the Service Manager ODBC driver or Connect-It.
- If you use Connect-It 3.81 or later, you must provide the host name and port for both the Service Manager and ServiceCenter 6.2 ReadOnly listener. Connect-It requires this information to use the RPC functions for reading the event services and other Service Manager information. The connector writes data to Service Manager through web services.
- You can also use the legacy listener to run reports or SQL queries against your Service Manager data without affecting the Service Manager performance.
