Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Deploy Service Manager Collaboration with HTTP
- Task 1: Enable LW-SSO on the Service Manager server
- Task 2: Enable LW-SSO on the Service Manager web tier
- Task 3: Test LW-SSO with the Service Manager web tier
- Task 4: Install Java for the chat server
- Task 5: Deploy the chat server
- Task 6: Deploy the chat service
- Task 7: Deploy the End User Chat UI
- Task 8: Deploy and configure the web server
- Task 9: Define the display of the End User Chat UI for ESS portal
- Task 10: Define the display of the End User Chat UI for Service Portal
- Task 11: Configure LW-SSO for the chat server
- Task 12: Configure LW-SSO for the chat service
- Task 13: Enable Service Manager Collaboration
- Task 14: Select a portal for End User Chat
- Task 15: Integrate with Microsoft Skype for Business
- Task 16: Migrate data from EC
Task 16: Migrate data from EC
Note This is an optional task.
In this task, you will migrate existing Enterprise Collaboration (EC) data to Service Manager Collaboration by using a migration tool.
Follow these steps:
- Navigate to the C:\Program Files (x86)\Micro Focus\Service Manager 9.60\ChatServer\smcmigration directory, and then double-click startup.bat to start the Service Manager Migration Tool.
- Select a language, and then click Start.
- Read through the welcome screen, and then click Next.
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Select the database type of your EC server, specify the server name, database name, user name, and password of your EC database, and then click Next.
Note If you are working with an Oracle database, download the JDBC driver (for example, ojdbc6.jar) from here and then copy this file to the <sm9.xx.00xx-ChatServer>\smcmigration\lib directory.
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Select the database type of your Service Manager server, specify the server name, database name, user name, and password of your Service Manager database, and then click Migrate.
The Service Manager Migration Tool displays a status bar that the visualizes the data migration progress.
- When the data migration progress is completed, click Finish to quit the tool.
