Task 5: Deploy the chat server

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Note

If you are upgrading the chat server from an earlier version to 9.60, skip this task and refer to Upgrade Service Manager Collaboration.

Micro Focus provides a preconfigured version of Openfire as the Service Manager Collaboration chat server, which is easy to set up and administer and offers rock-solid security and performance. In this task, you will install the Openfire chat server and go through configuration steps for it.

Note

The Openfire chat server can be deployed on the Windows system only, but it works well with the Service Manager servers running on all supported platforms such as Linux.
Openfire shares the Service Manager database. You may want to back up the Service Manager database before beginning this task.

Follow these steps:

Save the chat server installer sm9.60.xxxx_ChatServer.zip from Service Manager installation package to your computer.

Navigate to the C:\Program Files (x86)\Micro Focus\Service Manager 9.60 folder and create a new directory called ChatServer.

Extract the sm9.60.xxxx_ChatServer.zip file to the C:\Program Files (x86)\Micro Focus\Service Manager 9.60\ChatServer folder.

Open a DOS command prompt. Navigate to the C:\Program Files (x86)\Micro Focus\Service Manager 9.60\ChatServer\bin folder, and then run openfire.bat.

You can also install the Openfire Chat Server service to start the chat server. Follow the steps:

To install Openfire Chat Server as a Windows service, open a DOS command prompt and change the directory to C:\Program Files (x86)\Micro Focus\Service Manager 9.60\ChatServer\bin.
```
cd C:\Program Files (x86)\Micro Focus\Service Manager 9.60\ChatServer\bin
```
Run the install-service.bat command to install the Service Manager chat service as a Windows service.

You can run nssm edit HpeSmChatServer to edit the corresponding configurations after the Windows service is installed.

Tip To remove this Windows service, run the nssm remove HpeSmChatServer command.
Go to Windows Services, and verify that the new Service Manager 9.60.00xx Chat Server service has been installed. Then start the service.

Access http://localhost:9090/setup/index.jsp from the web browser. The Openfire Setup: Welcome to Setup screen is displayed.

Note You can also visit http://127.0.0.1:9090/setup/index.jsp or http://training.sm-demo.com:9090/setup/index.jsp to access the Openfire Administrator Console web page at any time.

Select English and click Continue.

The Openfire Administrator Console supports Czech (cs), German (de), English (en), Spanish (es), French (fr), Dutch (nl), Polish (pl_PL), Brazilian Portuguese (pt_BR), Russian (ru_RU), Slovak (sk), and Simplified Chinese (zh_CN).

You need to specify the database details so that Openfire can connect to your Service Manager database and create the DB tables. Update the fields as illustrated below on the Server Settings screen, and then click Continue.

Parameter	Value in this task	Description
Domain	training.sm-demo.com	Domain name of the Openfire server host. In the all-in-one example, set the domain to training.sm-demo.com. Note that this domain has no relationship with LW-SSO. You can type any value, including symbols such as underline(_) and hyphen(-). This value is used on the SM collaboration setting page later.
Admin Console Port	9090	The port used for unsecured Admin Console access. The default value is 9090. Leave this port to its default value if you do not need to open an HTTP port.
Secure Admin Console Port	9091	The HTTPS port used for secured Openfire Admin Console access. The default value is 9091.
Property Encryption via	AES	The encryption algorithm used by the Openfire server to prevent sensitive data from being exposed. The default option is AES.
Property Encryption Key	smdemotraining	Specify the AES encryption key. This field is mandatory. You can specify any value in the first field, and then type this value again in the second field.

Click Continue on the Database Settings screen.

Specify a JDBC driver and the connection properties to connect to your database. Update the fields as illustrated below on the Database Settings – Standard Connection screen, and then click Continue.

Parameter	Value in this task	Description
Database Driver Presets	Microsoft SQL Server	Select the database type of Service Manager. You can select either SQL server or Oracle.
JDBC Driver Class	Do not modify the default value	Value in this field is populated automatically after the database type is selected.
Database URL	jdbc:jtds:sqlserver://SMDEMOBETA/SMDEMO;appName=jive	Value in this field is populated automatically after the database type is selected. The default Oracle database URL is `jdbc:oracle:thin:@[host-name]:1521:[SID]`, where [host-name] and [SID] are the actual values of you server. The default Microsoft SQL server database URL is `jdbc:jtds:sqlserver://[host-name]/[database-name];appName=jive`, where [host-name] and [database-name] are the actual values of you server. If you have multiple database instances on a SQL server, refer to the Named and Multiple SQL Server Instances section on the Building the Connection URL web page for more information about the database URL configuration.
Username	<Your Service Manager database user name>	Specify the user name to log on to the Service Manager database.
Password	<Your Service Manager database password>	Specify the password to log on to the Service Manager database. We suggests that you use a strong password.
Minimum Connections	5	Specify the minimum number of database connections the connection pool should maintain. The default value is 5.
Maximum Connections	100	Specify the maximum number of database connections the connection pool should maintain. The default value is 100.
Connection Timeout	1.0	Specify the time (in days) before connections in the connection pool are recycled. The default value is 1.0.

Note

If you are working with an Oracle database, copy the JDBC driver (for example, ojdbc6.jar) to the <sm9.xx.00xx-ChatServer>\lib directory before starting the chat server.
Service Manager Collaboration uses the Service Manager database and inserts a number of Openfire tables into the database. Each table name is prefixed with "of". Therefore, you need to update the [host-name] with your database host name, and the [database-name] with your Service Manager database name in the Database URL field. It may take a while to connect to the database.

Click Continue on the Profile Settings screen.

Create the user name and password for your Openfire administrator on the Administrator Account screen. Later you will log on to Openfire as admin with this password. Click Continue to finish the Openfire installation

Your Openfire setup is complete now.

Click the Login to the admin console button to log on to your Openfire Administration Console.

Click Server > Server Manager > System Properties, and then manually add the following properties to the list:

Property name	Description	Property value
xmpp.client.processing.threads	The thread pool of the woker pool in Openfire to process incoming XMPP requests. The default value is 32, which can be increased to 254 for heavy loads.	32
lyncplugin.brokerService.memoryLimit	The total memory size of the message queues between Collaboration and the Skype server when you are integrating Collaboration with Skype. You can increase the value for heavy message queues.	1024
lyncplugin.brokerService.policy.memoryLimit	The memory size of each message queue between Collaboration and the Skype server when you are integrating Collaboration with Skype. You can increase the value when the message queue is considered as a bottleneck.	64

Click Group Chat > Group Chat Settings > conference > Other Settings.

In the Conversation Logging section, update the values as follows:

Property	Description	Value
Flush interval (seconds)	The two parameters control the frequency of inserting the chat log to the database. The recommended value is 3000 records per 30s.	30
Batch size		3000