Build an event map

Applies to User Roles:

System Administrator

To build an event map:

  1. Click Tailoring > Event Services > Build New Map to open the Build Event Mapping form.
  2. Type the map name and source table name, and click Next.
    Once you have selected a table, Service Managerdisplays a screen that allows you to build the event map for the table you selected. A list of field names and data types for the table you selected is displayed.
  3. To delete a field before building the map, select the field from the list, and click Remove Field.

    Note If an array field is part of your mapping, delete the second instance of the field in the list presented when building a new map, leaving only the array field.

  4. To view the details of the event map, click Select Map.
  5. Click one of the following options to build a map:

    • Build Input: Builds the records that map information from the eventin file to the selected Service Manager table.
    • Build Output: Builds the records to map information from the selected file to a formatted string to be passed to SCAuto using the eventout table.

Related topics

Event mapping process
Event Services
Mapping an array of structures
Mapping events