Integrate > Micro Focus Operations Orchestration (OO) > Manage OO flows from Knowledge Management > Add OO flow links to a knowledge document

Add OO flow links to a knowledge document

User roles: Only users that have the permissions to update a knowledge document can add Operations Orchestration (OO) flow links to it.

Note Before you perform the following steps, make sure that a Service Manager to OO integration (SMOO) instance is enabled in Integration Manager (SMIS).

To add OO flow links to a new knowledge document:

  1. Log on to the Service Manager web client.
  2. Click Knowledge Management > Contribute Knowledge.
  3. Select a document type. The Contribute Knowledge window opens.
  4. Select the OO Flow Links tab.

  5. In the Select Path field, select a path, and click Add Link.

    The OO Flow Link Detail form is displayed.

  6. In the Parameters section, complete the fields in the following table as necessary.

    Note

    • In the table below, an OO field refers to a field from Operations Orchestration, and the integration instance synchronizes its value from Operations Orchestration; a custom field is only for Service Manager (has no corresponding field in Operations Orchestration), and will be used when launching the OO flow.
    • In some cases, you may need to add additional parameter names and values that are required to launch the OO flow.

    FieldValueDescription
    Parameter NameName of an input for the operation(s) of the OO flow. Can be entered by the person running the flow; or set to a specific value; or obtained from information gathered by another step of the OO flow.An OO field.
    Required?true or falseAn OO field. Indicates whether the parameter is required or not.
    Mapped CI FieldSelect one from the drop-down list.A custom field. Useful CI fields to launch the OO flow. The CI field value will be populated when launching the OO flow. The CI fields listed are defined in global list "OO Fields".
    Default ValueDefault value of the parameter.A custom field. If there is no Mapped CI Field configured for the parameter, or no value in the Mapped CI Field, the default value will be populated when launching the OO flow. Note: This field is not the same field in OO.
  7. Click Add. A message displays, stating the OO flow link is added.
  8. Click OK. The OO flow appears in the Links table, and the OO Flow UUID displays as a link.

  9. (Optional) If you want to update the OO flow, do the following:

    1. Click the UUID link.
    2. Update the parameters.
    3. Click OK.

      Note: If you do not click OK to save and exit, your updates to the Mapped CI Field and Default Value fields might be lost.

  10. Repeat the steps above to add more OO flow links to the knowledge document.

To add OO flow links to an existing knowledge document:

Note You can only add OO flow links to published documents and draft documents (not to retired documents).

  1. Log on to the Service Manager web client.
  2. Click Knowledge Management > Published Documents or Draft Documents.
  3. Search for and open a published document, or directly select a draft document from the list.
  4. Click Edit. The Contribute Knowledge window opens.
  5. Select the OO Flow Links tab.
  6. Add OO flow links to the knowledge document, by following steps 3 to 9 described above for a new knowledge document.

Related topics

Integration Manager
Micro Focus Operations Orchestration (OO)
Automated resolution of incidents

Add an Operations Orchestration integration
Enable or disable an integration instance
Remove OO flow links from a knowledge document
Launch OO flows from an incident