Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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How to Define a Custom Pushback Web Service and xslt File for a Specific CI Type
There are occasions when you need to define a custom pushback web service and XSLT for a specific CI type (class), for example, when a CI type you want to populate is not stored in the device table in Service Manager. This is because the out-of-the-box
For example, you have tailored the integration in order to populate the Functional Group from Service Manager to UCMDB. If the Functional Group in Service Manager is not stored in the device table, you can define a custom web service and XSLT like the following:
<idPushbackConfigurations>
<idPushbackConfiguration ucmdbClassName="functional_group" idPushbackEnable="true" idPushbackRequest="UpdateucmdbIDPushBackForFunctionalGroupRequest" idPushbackXSLT="ucmdbid_pushback_functionalgroup.xslt"/>
......
</idPushbackConfigurations>
Note To support your pushback customizations, you need to create the specified custom web service record in Service Manager and XSLT file in UCMDB.
