Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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How to Disable the UCMDB ID Pushback Feature for a Specific CI Type
You may want to disable the pushback feature for certain UCMDB CI types, for example, UCMDB classes that are mapped to a sub-item type (IP Address, CPU, etc.) in Service Manager. Doing so can aviod unnecessary system overload.
To disable the pushback feature for a UCMDB CI type (class), use this format:
<idPushbackConfiguration ucmdbClassName="<ucmdbClassName>" idPushbackEnable="false"/>
Where, <ucmdbClassName> is the name of the UCMDB CI type.
Here are the out-of-the-box settings in the ServiceDeskConfiguration.xml file:
<idPushbackConfigurations>
<idPushbackConfiguration ucmdbClassName="interface" idPushbackEnable="false"/>
<idPushbackConfiguration ucmdbClassName="cpu" idPushbackEnable="false"/>
<idPushbackConfiguration ucmdbClassName="disk_device" idPushbackEnable="false"/>
<idPushbackConfiguration ucmdbClassName="file_system" idPushbackEnable="false"/>
<idPushbackConfiguration ucmdbClassName="ip_address" idPushbackEnable="false"/>
</idPushbackConfigurations>
To enable the pushback feature for a CI type, set idPushbackEnable="true" for it.
