Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Troubleshooting Data Push Issues
When data push errors or problems occur, you can check the error messages and the log file to figure out the root causes and then fix the errors.
This integration uses the following error codes for data push.
|
Error code |
Description |
|---|---|
|
-1 |
Unspecified error. |
|
0 |
Success. |
|
3 |
Resource unavailable. |
|
28 |
Not authorized. |
|
51 |
Record modified since last retrieved. |
|
70 |
Invalid SOAP action / unrecognized application action. |
|
71 |
Validation failed. |
|
881 |
CI does not exist in Service Manager. |
|
882 |
Unable to remove the relationship because at least one of CIs involved in the relationship does not exist in Service Manager. |
When a data push job has failed, the job status becomes Failed. Troubleshoot the failed job as follows:
- Check the error messages of the failed job in the Universal CMDB studio.
- Check the log file for more details.
When a data push job was completed, but with partial records failed, the job status becomes Passed with failures. Troubleshoot the failed records as follows:
- Check the error messages of failed CIs in the Universal CMDB studio.
See How to Check the Error Messages of Failed CIs/CI Relationships in a Push Job.
- Check the log file for more details.
Once you have fixed the issues with the failed records, you can re-push them one by one or in batches. For details, see How to Re-push Failed CI/CI Relationship Records.
