Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- How to Upgrade Your Integration
- Task 1. Close All Unplanned Changes and Incidents Related to CI Modifications in Service Manager
- Task 2. Upgrade Service Manager
- Task 3. Copy Data to the joinnode Table
- Task 4. Update the DEM Rules in Service Manager
- Task 5. Upgrade UCMDB
- Task 6. Upgrade Field Mapping
- Task 7. Reconfigure an Integration Point
- Task 8. Run a Full Push to Resynchronize CI Names
- Task 9. Restore the DEM Rules in Service Manager
Task 4: Update the DEM Rules in Service Manager
Service Manager 9.41 or later uses an updated CI form, so you may want to correct the CI names in the logical.name field that have been renamed, and update the CI Display Name (display.name) field values in Service Manager by using the new field mapping.
To do this, you need to run a full data push to resynchronize the CIs to Service Manager. Before doing so, you must update the DEM rules to prevent unwanted Change or Incident records from being created due to the CI name changes.
- Log in to Service Manager as a System Administrator.
- Navigate to Tailoring > Web Services > Discovered Event Manager Rules.
- Click Search.
- For each DEM rule record, select Log Results and update record for Action if record exists but unexpected data discovered.
