Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- How to Upgrade Your Integration
- Task 1. Close All Unplanned Changes and Incidents Related to CI Modifications in Service Manager
- Task 2. Upgrade Service Manager
- Task 3. Copy Data to the joinnode Table
- Task 4. Update the DEM Rules in Service Manager
- Task 5. Upgrade UCMDB
- Task 6. Upgrade Field Mapping
- Task 7. Reconfigure an Integration Point
- Task 8. Run a Full Push to Resynchronize CI Names
- Task 9. Restore the DEM Rules in Service Manager
(Optional) Task 3: Copy Data to the joinnode Table
Starting with version 9.32, Service Manager uses the joinnode table to replace the mainframe, networkcomponents, storage, and computer tables. If you are upgrading from Service Manager 9.31 or earlier and want to migrate to the joinnode-based data mappings, you need to copy data to the joinnode table.
Note If you want to use the original tables instead of joinnode, this task is not needed. Instead, you need to modify the data mappings of your Service Manager adapter in UCMDB.
To copy your data to the joinnode table, follow these steps:
- Log in to Service Manager as a system administrator.
- Open Database Manager
- Enter cidatacopy in the Table field, and then click Search. The Copy CI Type Data form opens.
- Click Search. A list of records is displayed: joincomputer, joinmainframe, joinnetworkcomponents, and joinstorage.
- Select each record from the list, update or add source/target fields as needed, and click the Copy Data button. One of the following messages is displayed:
- A message that resembles “<XXX> records were successfully copied, and <YYY> records were ignored within xxx ms”, where XXX and YYY represent the numbers of records copied and ignored, respectively.
- “Configuration validation failed, and no records were copied. Please check your Source Fields/Target Fields settings and run Copy Data again.”
- If the error message is displayed, correct your Source Fields/Target Fields settings, and click Copy Data again until all of your records have been successfully processed.
