Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- UCMDB-SM Configuration Best Practices
- Centralized CI Type Management
- Bi-Directional Data Synchronization Recommendations
- Push Scheduling Recommendations
- Push in Clustered Environments
- Initial Load Configurations
- How to Configure Differential or Delta Load DEM Rules
- Fault Detection and Recovery for Push
- How to Enable Lightweight Single Sign-On (LW-SSO) Configuration
Bi-Directional Data Synchronization Recommendations
UCMDB-SM integration supports bi-directional data synchronization between UCMDB and Service Manager (SM). We recommend that you follow the following best practices to avoid unnecessary problems due to improper use of the data push and population features:
- For CIs/CI Relationships that UCMDB can automatically discover, use UCMDB as the data source. Do not make changes to them in Service Manager; instead, always let UCMDB discover their changes and push the changes to SM.
- For CIs/CI Relationships that UCMDB cannot automatically discover, use SM as the data source. Do not make changes to them in UCMDB; instead, always make changes to them in SM and populate the changes to UCMDB.
- For CIs/CI Relationships that are already created in SM and UCMDB can automatically discover, run a one-time population to synchronize them to UCMDB, and then use UCMDB as their data source.
Caution Problems like the following may occur if you do not follow these best practices:
Problem 1:
[Population Adapter] After CIs/CI Relationships are pushed from UCMDB, if you directly make changes in SM to these records without ever populating them back to UCMDB first, the changes may not be populated to UCMDB.
Workaround:
Changing these UCMDB records in SM is not recommended; however if you need to do so you can do the following to solve this issue: After the records are pushed to SM, populate them back to UCMDB first before making any changes to them in SM. This way the changes can then be populated to UCMDB.
Problem 2:
[Population Adapter] After a Composition relationship between a Node CI (node 1) and Running Software CI is pushed to SM, if you change the upstream CI of the relationship from node 1 to node 2 in SM and then run a change population to populate this change, the Running Software CI will be removed in UCMDB.
Workaround:
It is recommended that you remove the running software in UCMDB and create a new one instead of directly replacing the container of the running software in SM. If you cannot avoid doing so, do the following:
After you change the upstream CI of the relationship from node 1 to node 2, do not directly run the change population. Follow these steps to avoid this issue:
- Update the Running Software CI in SM (or simply save it to mark it as updated).
- Run a Running Software CI change population. This will create a new Composition relationship between node 2 and this Running Software CI.
- Run a delta population to synchronize the relationship change to UCMDB. The relationship between node 1 and the Running Software CI will be removed, and the new relationship created in step 2 will remain.
If you have run a delta population after changing the upstream CI of the relationship from node 1 to node 2, and as a result the Running Software CI has been removed in UCMDB, follow these steps to solve this issue:
- Update the Running Software CI in SM (or simply save it to mark it as updated).
- Run a Running Software CI change population. This will create the Running Software CI, and a new Composition relationship between node 2 and this Running Software CI.
