How to Enable Lightweight Single Sign-On (LW-SSO) Configuration

You can enable LW-SSO for the integration so that users can directly view UCMDB CI records from the Service Manager web client by clicking the View in UCMDB button, without providing a UCMDB username and password.

Note LW-SSO is not supported for the Service Manager Windows client.

To enable LW-SSO for the integration:

  1. For each Service Manager user account that needs LW-SSO, create a user account in UCMDB with the same username. The passwords in the two systems can be different.
  2. Enable LW-SSO in the Service Manager Web tier. For details, see the Configure LW-SSO in the Service Manager Web tier topic in the Service Manager help.
  3. Enable LW-SSO in UCMDB. For details, see the Universal CMDB Deployment Guide.