Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- UCMDB-SM Configuration Best Practices
- Centralized CI Type Management
- Bi-Directional Data Synchronization Recommendations
- Push Scheduling Recommendations
- Push in Clustered Environments
- Initial Load Configurations
- How to Configure Differential or Delta Load DEM Rules
- Fault Detection and Recovery for Push
- How to Enable Lightweight Single Sign-On (LW-SSO) Configuration
Centralized CI Type Management
The Service Manager Enhanced Generic Adapter allows centralized CI type management. Centralized CI type management enables you to manage CI types from UCMDB without the need to do much tailoring work on the Service Manager (SM) side. You can then synchronize CIs from UCMDB to SM through data push.
Managing Out-Of-the-Box CI Types
Service Manager and UCMDB provide out-of-the-box CI types, as well as mapping files for them. To modify an out-of-the-box CI type (for example, adding new attributes according to your business needs), you only need to open the Visual Mapping tool, manually add new attributes to this CI type, and then apply the update without leaving UCMDB. The new attribute will be automatically added to the relevant web service object on the SM side.
Managing New Custom CI Types
To add a new CI type according to your business needs, you only need to add a new CI type and create a TQL query in UCMDB, and then create a matching SM CI type by using the Visual Mapping Tool without the need to leave UCMDB.
When you create a new SM CI type in the UCMDB Visual Mapping Tool interface, all relevant SM objects (DBDICT, JoinDef, Web Service API, DEM Rule, and so on) for the new CI type are automatically created on the SM side, except the format and icon (the new CI type uses the configurationItem format by default).
Note The population feature enables you to synchronize CIs from SM to UCMDB. For information about the circumstances under which you need to use the population feature, see When Do I Need the Population Feature?.
