Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Company Code
The multi-tenancy integration requires that each company record has a unique Company Code (company field) value. Since Company Code is a required field, your existing company records should already have Company Code values. However you should ensure that each company record has a unique Company Code value.
When using Service Manager Enhanced Generic Adapter for UCMDB-SM integration, you must define your company codes in the ServiceManagerEnhancedAdapter9.41/mappings/scripts/SMUtils.groovy file using the following format (where a comma is used to separate mapping entries):
["<UCMDB Company 1 Code>":"<SM Company 1 Code>", "<UCMDB Company 2 Code>":"<SM Company 2 Code>"]
For example: ["1":"microfocus", "2":"sap"]
Caution You should not change the Company Code value after you have enabled the multi-tenancy integration because this will cause your Service Manager data to become out of synch.
