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- Using the ServiceManagerEnhancedAdapter9.41 Adapter
- How to Upgrade Your Integration
- Integration Setup
- Multi-Tenancy (Multi-Company) Setup
- Standards and Best Practices
- Tailoring the Integration
Multi-Tenancy (Multi-Company) Setup
The UCMDB-SM Integration supports a multi-tenancy configuration in which both the Service Manager and UCMDB systems track Configuration Items (CIs) and Configuration Item Relationships (CIRs) by company ID. In a multi-tenancy configuration, you can tailor the integration so that each tenant only sees and works with the CIs and CIRs that match their company ID. Multi-tenancy is intended for managed service providers (MSPs) who wish to offer Configuration Management as a service to multiple tenants.
Multi-Tenancy (Multi-Company) Support
Implementing Multi-Tenancy in the UCMDB-SM Integration
What Multi-Tenant Information is Stored in UCMDB
What Multi-Tenant Information is Stored in Service Manager
Synchronization of Company Records
Tenant-Specific Discovery Event Manager (DEM) Rules
Setting up the Multi-Tenancy Integration in UCMDB
How to Install a Separate Data Flow Probe for Each Tenant
How to Start Tenant-Specific Data Flow Probes
How to Configure IP Ranges for Tenant-Specific Data Flow Probes
Setting up the Multi-Tenancy Integration in Service Manager
How to Start the Schedule Process
How to Configure the Service Manager System Information Record
How to Add Tenant-Specific UCMDB User ID and Password Values
How to Add UCMDB Customer ID Values to Existing Companies
How to Synchronize Existing Companies from Service Manager to UCMDB
How to View Whether Company Information Is in UCMDB
How to Resynchronize an Existing Company with UCMDB
How to Inactivate a Synchronized Company
How to Reactivate an Inactive Company