Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Schedule Records
Service Manager uses the problem schedule process to manage the synchronization of company IDs to your UCMDB system. You can manually enable the problem schedule process from the System Status form.
When the synchronization criteria are met as described in Table Conditions where Service Manager synchronizes company ID with UCMDB, Service Manager creates a “Synch Company with UCMDB - <UCMDB Company ID>” schedule record (for example, “Synch Company with UCMDB - 1234567890”). If you inactivate a company, Service Manager creates an “Inactivate Company with UCMDB - <UCMDB Company ID>” schedule record (for example, “Inactivate Company with UCMDB - 1234567890”). The problem schedule process processes the new schedule record on the next background process iteration.
If your Service Manager system cannot connect to your UCMDB system for some reason, it will reschedule the company synchronization at the next scheduled interval (the out-of-the-box interval is 5 minutes). The problem schedule process updates the schedule record with the status rescheduled. If the Service Manager system receives any other error message while connecting to the UCMDB system, it updates the schedule record with the status “application failed due to error - check msglog for possible messages.”
