Integration Setup Overview

The integration requires setup on both the UCMDB and Service Manager systems.

This task includes the following steps:

  1. Set up the Service Manager system.

    See Service Manager Setup.

  2. Set up the UCMDB system.

    See Universal CMDB Setup.

  3. Run the UCMDB population jobs to synchronize CIs to UCMDB.

    See Populating UCMDB with Service Manager CI Data.

  4. Run the UCMDB data push jobs to transfer CIs to Service Manager.

    See Populating UCMDB with Service Manager CI Data.