Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Integration Tailoring Options
- How to Enable ASM Support
- How to Update the Integration Adapter Configuration File (sm.properties)
- How to Add DEM Reconciliation Rules
- How to Add Discovery Event Manager Rules
- How to Add a CI Relationship Type to the Integration for Data Push
- How to Add a CI Attribute to the Integration for Data Push
- How to Add a CI Type to the Integration for Data Push
- How to Add Custom TQL Queries to an Integration Job
- How to Add a CI Type, Attribute, or Relationship Type to the Integration for Population
- How to Enable or Disable UCMDB ID Pushback for a CI Type
- How to Add an Attribute of a Supported CI Type for Federation
How to Enable ASM Support
As of version 9.41, Service Manager supports the Automated Service Modeling (ASM) functionality in the UCMDB Browser.
ASM can automatically discover Service CIs and the consumer-provider relationships between the components of services. The Service Discovery process builds dependency graphs from the consumer-provider components that make up a service.
Note ASM is supported only for UCMDB 10.20 or later. To use ASM, the ASM Enhanced package must be deployed in UCMDB.
You can tailor Service Manager to integrate with Automated Service Modeling (ASM) of the UCMDB Browser. See the following instructions.
How to integrate with ASM
ASM enables Service Manager users to view the accurate service trees that are discovered by ASM and facilitates service modeling in Service Manager.
For example, to integrate the Service Manager Change Management module with ASM, you can add a control that calls the us.launch.external RAD application by passing the following URL:
http://[UCMDB browser server name]:[port]/ucmdb_browser.jsp?username=<username>&password=<password>&server=Default%20Client&locale=en#view=[Service Name];tab=service-modeling
Where:
- [UCMDB browser server name], [port], [username] and [password] are the UCMDB server host name, communications port, integration account user name and password, respectively. These parameters are configured in the UCMDB integration section in the System Information Record.
- [Service Name] is the display name of current service CI.
