Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word
|Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
You can specify that the search results contain a specific phrase.
"cat food" (quotation marks)
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic
|Topics that do not contain a specific word or phrase
|Topics that contain one string and do not contain another
cat ^ mouse
|A combination of search types
( ) parentheses
- Adaptive learning
Edit adaptive learning data
User role: KM Admin or System Administrator
Note You must have a KM ADMIN profile to edit adaptive learning data.
When adaptive learning is enabled, data about the queries that returned documents that were used for solving issues is stored and integrated into the documents when they are indexed. If you want to edit the actual content of a document, you can edit data that will be used as adaptive learning data.
To edit adaptive learning data, follow these steps:
- Click Knowledge Management > Configuration > Adaptive Learning.
- Type the document ID if you are looking for the adaptive learning data for a specific document.
- Select the knowledgebase if you are looking for the adaptive learning data for a specific knowledgebase.
- Type the phrase if you are looking for the adaptive learning data for a specific phrase.
- Click Search.
- Select a document from the list of documents.
- Click the phrase or count for the document you want to update and then type the new value for the count.
- Add the phrase to the next blank line.
- Click Delete Phrase after you select the phrase you want to delete.
- Click Save.
You can also edit adaptive learning data by viewing a published document or by viewing a working copy of a document that also has a published version of the document.