Add a new subcategory to a problem category

User Roles: System Administrator

You can add a new subcategory to a problem category directly. Additionally, you can view a list of the subcategories that are associated with the current category, together with the record details for each subcategory.

To add a new subcategory for a problem category, follow these steps:

1. Click Problem Management > Configuration in the system navigator.
2. Click Problem Categories > Search.
3. Select the problem category to which you want to add a subcategory.
4. Under the Subcategories tab, click the Link New Subcategories button.
5. Type a name for the new subcategory.
6. Type a description for the subcategory.
7. Click Save to add the new subcategory.
8. Optional: Click the Link New Areas button to create problem areas for the subcategory.
9. Click Save.

Related topics

Create a problem category
Add a New Problem Area To a Subcategory