Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Problem Management solution matching
When you create a new problem, Service Manager enables you to link that problem to an existing problem. Service Manager includes the following out-of-box queries, with which you can search for existing problems:
- Find a problem or known error with a matching configuration item
- Find a problem or known error with a matching service
- Find a problem or known error with a matching title
To modify an out-of-box Problem management solution matching query, follow these steps:
- Click Problem Management > Configuration > Solution Matching.
- In the topmost pane, select the query that you want to modify.
- Modify the Name, Match, and With fields as appropriate to your needs, and then click Save.
