Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Specify a Primary Searcher
User Role: System Administrator, KMAdmin
When you have configured a search server with a master and one or more slaves/load balancers, you need to specify one of these servers as a Primary Searcher. All search requests for knowledgebases assigned to this virtual search engine will be redirected to this server. If the primary searcher server goes down,you can set the Primary Searcher field to 'true' on another server to restore search functionality. For more information on search server configuration considerations, see Recommended Search Server Configurations .
To specify a primary searcher:
- Click Knowledge Management > Configuration > Configure Search Servers.
- Click Search. A list of search servers (if configured) is displayed.
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Double-click a search server from the list to open the record.
Note: If the search server contains only a master,its Primary Searcher field is set to true by default; if the search server contains a master and one or more slaves/load balancers, the master is by default specified as a primary searcher, but you can change the default setting. - Select a server from the record, click the Set Primary Search Server button. The server's Primary Searcher field changes from false to true.
- Click Save to save the search server record.
Related topics
Recommended Search Server Configurations
Related topics
