Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Specify a Search Server for Each Knowledgebase
User Role: System Administrator, KMAdmin
All default knowledgebases will map to the search server that is added first. An administrator can add a second search server to point to an additional search engine installation, if needed. Individual knowledgebases can then be separated onto different search servers.
To specify a search server for a knowledgebase:
- Navigate to Knowledge Management > Configuration > Knowledgebases, and click Search.
- Select a knowledgebase from the list.
- In the Search Server field, select a search server.
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Click Save.
You do not have to log out or restart your Service Manager server for the changes to take effect.
Once you have assigned a search server for each knowledgebase, you are ready to perform a full re-indexing of the knowledgebases. For more information, see Indexing the Knowledgebases.
Related topics
Related topics
