Related records in Service Desk

Service Manager lists all related records for an interaction record in the Related Records section. All information is read-only, but you can click a record ID to view the related record. The related records are listed in alphabetic order by the record file name: Change (cm3r), Interaction (incident), Known Error (knownerror), Request (ocmq), Incident (probsummary). Within each module, the records are sorted by ID number, in ascending order.

The Service Desk Related Records section contains the following fields.

Field Description
ID The related record number in the database.
Type Identifies the related record as related to a change, interaction, known error, request, or incident.

Related topics

Associating a Service Desk interaction with another application record
Working with Service Desk interaction records

Related topics

Reopen an incident