Application integration

Service Level Management integrates with Change Management (requests and tasks), Incident Management (incidents and tasks), Problem Management (problems and tasks), Request Fulfillment and Service Desk. This integration enables Service Level Management to collect metric information automatically and monitor the performance of associated service agreements.

Service Manager has an out-of-box configuration record in the slamodulecontrol table for each application. You can modify these records instead of creating new records. To modify the records, click Service Level Management > Administration > Configure Application in the system navigator, and then click Search in the SLM Module Control form.

You can disable Service Level Management by clearing the Enable SLM in this Application option.

Related topics

Service Level Management
Service agreements overview
Why are service agreements important?
Service Level Targets
Service Level Target catalog
Linking application records to service agreements
Calculating response time

Related topics

Access Service Level Agreements from Configuration Management