Why are service agreements important?

Service agreements manage performance tracking information and provide system feedback on service agreements among departments within a company. You can use this information to quantify the level of service you receive within your organization or with outside vendors/suppliers, and to determine if resources are available when you need them. It is important to know when an outage occurs so that the provider responds as agreed.

Service Level Management collects performance information automatically to track service targets. If you can detect the breach of a service target, it is easier to protect yourself from future occurrences and limit the economic impact.

Related topics

Service Level Management
Service agreements overview
Service Level Targets
Service Level Target catalog
Example: Enabling Service Level Agreement alerts
Application integration
Linking application records to service agreements
Calculating response time

Related topics

Access Service Level Agreements from Configuration Management