Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Level Target catalog
The first step to implement Service Level Management is to create a catalog of pre-defined response and availability service goals called Service Level Targets (SLTs). The catalog contains SLT templates that you can apply to any Service Level Agreement (SLA).
SLT catalog records always contain the SLT name and SLT type (process or service), and may include the following information:
- Configuration Item
- Service and status
- Schedule
- Availability
- Escalations
- Text description
The process to define SLT templates is separate from the process to define a service agreement. Service Level Management stores all SLT templates in the slocatalog table. When you create or edit a service agreement, you can add SLTs from the template catalog, customize them, or you can define new ones.
Related topics
Service Level Management
Service agreements overview
Why are service agreements important?
Service Level Targets
Application integration
Linking application records to service agreements
Calculating response time
Related topics
Access Service Level Agreements from Configuration Management
